Consumer protection, processing of complaints

Our experience in this area was obtained through a permanent engagement by a bank and its subsidiaries which, as a group, hold an outstanding position in the domestic financial market wherein, in part, we represent the companies of this group before the Conciliation Board of Financial Disputes (i.e. in more than a hundred cases per year, handled in the framework of our permanent engagement since the formation of the board in 2011) and, in part, we render opinions in cases of certain complaints of a complex nature from the legal aspect.